Returns Policy

We at Cosy Creation are committed to ensuring you are completely satisfied with your purchase. We understand that sometimes you may need to return a product you have purchased, and we want to make the returns process as straightforward and easy for you as possible.

Cosy Creation Returns Policy

Thank you for shopping at Cosy Creation. Your satisfaction is important to us; that's why we offer a hassle-free returns policy.

Return Eligibility

  1. The product must be in its original condition and packaging.
  2. Returns are accepted within 14 days from the date of receipt.
  3. Custom orders and items marked as final sale are not eligible for return.

How to Return an Item

  1. Contact Us: Reach out to our customer service team via email to request a return.
  2. Approval: After verifying your order details, we will send you an approval email along with return instructions.
  3. Ship the Item: Carefully pack the product and mail it to the address specified in the approval email. Return shipping fees are the responsibility of the customer.
  4. Receive a Refund or Exchange: After receiving and inspecting the returned item, we will process your refund or exchange within 5-7 business days.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of receiving the product. We will arrange for the item to be returned and replaced at no additional cost to you.

Refund Method

Refunds will be processed using the original payment method. Please allow up to 7-10 business days for the refund to appear on your statement.

Non-Returnable Items

Please note that custom orders and items on sale are not eligible for returns.

Our Returns Process

If you wish to return an item, please follow the steps below:

  1. Notify Us: Contact our customer service within 14 days of receiving the product.
  2. Get Approval: Wait for an approval email from our team.
  3. Send the Item Back: Mail the item to the address provided in the approval email. You will be responsible for the return shipping costs.
  4. Processing: Once we receive the item, please allow 5-7 business days for processing.
  5. Refund or Replacement: After inspecting the item, we'll proceed with either a refund or a replacement based on the condition of the item and your preference.

No Return Policy on Certain Items

Please note that we do not accept returns on custom orders or sale items. This will be clearly indicated on the product description page.

Processing Timescales

After we have received your returned item and it has passed inspection, please allow up to 7 business days for the refund to be processed or the replacement item to be shipped.

We hope you have a seamless shopping experience at Cosy Creation. If you have any further questions about our returns policy, please contact us.

Questions?

If you have any further questions or concerns regarding our returns policy, please don't hesitate to contact us.